Here are some of the questions people frequently ask us when they've recently started using FreeAgent.
Why doesn't my bank balance in FreeAgent match my actual bank account balance?
You might have entered the wrong opening balance for your default bank account when first setting up your FreeAgent account. If your FreeAgent start date and your businesses start date are different, then your opening bank balance will not be zero. Likewise, if your FreeAgent start date and your businesses start date are the same you probably shouldn’t have entered an opening balance. You can manually edit your bank balance at any time to adjust this.
You might have entered transactions from before your FreeAgent start date. You'll need to make changes to how you’ve entered these transactions – please see our guides for either new business or existing businesses.
FreeAgent is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 (register no. 799763) for the provision of account information services.
Registered in sunny Scotland No. SC316774 - One Edinburgh Quay, 133 Fountainbridge, Edinburgh, Scotland, UK EH3 9QG