How to edit or delete an account manager
This article explains how to edit an account manager’s details and how to remove an account manager from your Practice Dashboard.
Please note that you’ll need to be a senior account manager on FreeAgent to be able to edit or delete an account manager. If you need this level of access, please ask the primary account holder at your practice (the person who set up FreeAgent) to follow the steps below and change your status.
An account manager can only be deleted if they have no clients assigned to them. If they still have clients assigned to them, you’ll first need to assign those clients to another account manager.
If you need to add a new account manager to your Practice Dashboard, find out how to add a new account manager.
Editing an account manager’s details or status
Log in to your Practice Dashboard and select the 'Account Managers' tab.
Select the relevant name from the list.
Edit their name, contact details or status, or change which account manager and client group(s) they're added to.
Once you’ve made the relevant changes, select ‘Update account manager’ to complete the process.
Deleting an account manager
To delete an account manager, navigate to the 'Account Managers' tab.
Select 'Delete' to the right of the account manager that you wish to remove.
In the pop-up window, select 'Yes, delete account manager' to complete the process.
You can set up the individual as an account manager again in the future if you need to, by following these steps.