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Knowledge Base Getting Started Frequently Asked Questions Webinars

NatWest Direct Bank Feed - Error Messages

When setting up your NatWest direct bank feed, you might occasionally see these error messages. Here's how to resolve them.

1. The following error will display if either the sort code or account number has been entered incorrectly.

Make sure that you've entered the correct details and try again.


2. The following error will display if NatWest online services are experiencing technical difficulties.

Try again in an hour or so.


3. The following error will display if your bank account is not deemed eligible by your bank.

Please get in touch with our support team.


4. The following error will display if you haven't agreed to the terms and conditions on the consent page.

Try again and make sure that you've agreed to the terms & conditions.


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