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How to set up a Direct Bank Feed (Open Banking)

Direct Bank Feeds automatically import transactions from your business bank account into your FreeAgent account. This article explains how to set up a Direct Bank Feed (Open Banking) for a NatWest or Royal Bank of Scotland business account.

Open Banking feeds are still in beta! If we haven't sent you an email invitation to set up a feed, please hold off setting one up for the time being. They'll be open to all of our users very soon!

Please be aware that you will need to be registered for NatWest or Royal Bank of Scotland online banking to complete this process.

If you already have an existing bank feed set up for that bank account, it’s very important that you disable that bank feed first.

1 Navigate to the ‘Banking’ tab

New to FreeAgent?

If you’re new to FreeAgent, you’ll see this screen. Simply click ‘Enable a bank feed’.


Existing FreeAgent users

If you’ve been using FreeAgent for a while, you’ll probably be taken to the Bank Accounts Summary page. From here, click to enter the bank account you want to enable the feed for. If you’ve had a bank feed set up in the past, you’ll need to follow these instructions to make sure it’s been correctly disabled.


Then, select ‘Enable Bank Feed’ at the top right of the screen.


2 Select your bank

For a Direct Bank Feed (Open Banking), make sure you choose one of the icons at the top of the screen. Open Banking feeds are only available to Royal Bank of Scotland and NatWest business banking current accounts at this time.


3 Give your consent to connecting your bank feed

As part of the open banking standard, we need you to give your explicit consent every 90 days to connect your bank account to FreeAgent. When it’s time to reconsent, we’ll let you know.


4 Enter your 10 digit customer number

You’ll now be taken to your business banking login page - just like logging in to your online banking. Once you’ve carefully entered your 10 digit customer number, click continue.


5 Enter your Account Number and Sort Code

It’s important to double check that you’ve entered these numbers correctly. When you’ve finished, click ‘Login’.


6 Choose which account you want to connect


7 Confirm access


8 Connection successful!

Your Direct Bank Feed (Open Banking) is now enabled. You just need to select a FreeAgent bank account to associate with the feed, as well as your transaction start date. Please note that your transaction start date cannot be earlier than your FreeAgent start date.


And that’s it!

Select 'Show me my transactions' and you’ll be taken back to the main banking screen.


On the banking screen, you'll see that your bank feed is currently pending. It can take up to 48 hours for your feed to start pulling through transactions, so hold tight!


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