Knowledge Base Getting Started Frequently Asked Questions

TLS 1.0 and 1.1 deprecation

In order to provide our customers with the most secure experience possible, we have now ceased support for web browsers using TLS versions 1.0 and 1.1 (mainly used by older browser versions).

What is TLS?

TLS, or Transport Layer Security, is a cryptographic protocol that provides secure communications over the internet. It’s used to secure all communications between FreeAgent and your web browser. TLS versions earlier than 1.2 have known vulnerabilities and are no longer deemed to be secure, so as part of continually improving FreeAgent, we ceased support from 1st August 2018 for TLS versions earlier than 1.2.

What do I need to do?

The vast majority of our users won’t need to take any action. If you’re already using an up-to-date browser version, chances are that it will support TLS 1.2 or later.

However, if you’re using an older or out-of-date browser version, please make sure that it can support TLS 1.2 or later. In practice, this will affect a tiny amount of users on Windows 7 and 8.

To check if you are affected, log in to your account now, and if you are affected, you will see a banner at the top of your screen prompting you to update. If you don’t see a banner, you don’t need to take any action.

What browser versions should I be using?

Internet Explorer Edge Firefox Chrome Safari iOS Safari Opera Mini Chrome for Android UC Browser for Android Samsung Internet
11 12+ 27+ 30+ 7+ 7+ 17+ 30+ 11.8 4, 6.2

If you think that you might need to update your browser, find out more about how to do that here.

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