Knowledge Base Getting Started Frequently Asked Questions

How to switch from your existing bank feed to an Open Banking bank feed

Open Banking bank feeds automatically import transactions from your business bank account into your FreeAgent account. This article explains how to switch from your existing bank feed to an Open Banking bank feed.

Please be aware that you'll need to be registered with your bank for online banking to complete this process, and that you'll need to have any necessary security devices, like card readers, to hand.

First things first - check that your Open Banking bank feed is live

As soon as your new Open Banking bank feed is ready, we’ll drop a handy notification (just like the one pictured below) into each individual bank account with a feed.

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As we enable new bank feeds, you’ll receive new notifications. We currently support Open Banking feeds for most of the UK’s biggest banks but there are some banks that don’t support Open Banking yet. 

Check out our full list of supported banks here.

1 Select your bank account

Go to ‘Banking’ and click on the Bank Account which has the feed you wish to switch or disable

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2 Select the 'Switch Bank Feed' button

By clicking the ‘Switch Bank Feed’ button at the top right of your screen, you’ll kick off the switching process.

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3 Select your bank

Choose your bank from the 'popular feeds’ area, or if you can’t see your bank, navigate to the search box at the bottom of the screen.

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4 Select the bank service

Your bank may provide separate bank services for their Business and Personal accounts. If this is the case, then you’ll be asked to choose a bank service to connect to. 

If you want to connect both account types to FreeAgent then you’ll need to repeat the process for each banking service.

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5 Give consent for the connection

Select ‘Connect to my bank’, this provides us with your consent to access your account details.

As part of the Open Banking Standard, we need you to give your explicit consent every 90 days to connect your bank account to FreeAgent. When it’s time to re-consent, we’ll let you know.

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6 Authorise the connection with your bank

Next, you’ll be taken to your bank’s website to authorise the connection process. Please follow the prompts given to you by your bank to complete the connection setup with FreeAgent.

When you’re entering your account number and sort code, it’s important to make sure not to include any spaces or dashes between those numbers, or you won’t be able to complete the setup process.

And that’s it! Your connection is complete!

That’s it! You now have an Open Banking bank feed.

If previously you had to select the green ‘Import new transactions’ button, your new bank feed will automatically import data from your last transaction date, so you won't lose any transactions.

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