Update your Open Banking bank feed on the FreeAgent mobile app
This article explains how to use the FreeAgent mobile app to update your Open Banking bank feed.
To make sure your Open Banking bank feed is kept active, you’ll need to provide fresh consent every 90 days as part of the Open Banking standard. Providing fresh consent every 90 days ensures that your account is secure and that you’re in control of the apps that access your banking data.
From late November 2022 onwards, if your bank feed is with a supported bank, you’ll be able to update your bank feed from within FreeAgent, without being redirected to your bank’s mobile app or online banking portal.
If you have set up a bank feed integration with Starling Bank, you’ll need to update directly with the Starling Bank app every 90 days.
The following steps to update your Open Banking bank feed apply to both the iOS and Android versions of the FreeAgent mobile app. Please note that any changes you make using the FreeAgent mobile app will be reflected in the desktop version of FreeAgent.
You can also update your Open Banking bank feed on the desktop version of FreeAgent.
Getting started
When it gets close to 90 days since you last consented your Open Banking bank feed, a notification will appear in the ‘Banking’ area of the FreeAgent mobile app. Tap this notification to start the update process. Alternatively, you can update your Open Banking bank feed via the mobile app by following the steps below.
Navigate to 'Bank feeds'
Tap the three-lined 'hamburger' icon at the top-left of the FreeAgent mobile app and select your business name.
Next, select 'Bank feeds'.
Select the bank feed that you'd like to update and tap 'Continue'.
Review the connection details and then select 'Update your accounts’.
This will complete the process if you have set up a bank feed with a supported bank. Your bank feed will function as normal for the next 90 days, after which you’ll need to repeat this process to update it again.
Please note that the earliest you'll be able to update your bank feed directly within the FreeAgent mobile app is from late November 2022 onwards. There are also scenarios where you’ll be redirected to your bank’s mobile app or online banking portal to complete the update process, even if your bank feed is with a supported bank.
If you have multiple bank feeds enabled with FreeAgent, you’ll need to update each bank feed individually on the FreeAgent mobile app.
Updating the bank feed on your bank's mobile app or online banking portal
If your bank feed isn’t with a supported bank, you’ll be redirected to your bank's mobile app or online banking portal, where you’ll have the option to update all your available accounts at once.
The process may differ depending on your bank, so please follow the prompts provided to complete the setup.
Afterwards, you’ll be taken back to the FreeAgent mobile app and your bank feed will function as normal for the next 90 days, after which you’ll need to update it again.
What happens if I don’t update my bank feed in time?
Don’t worry if your feed expires - once you reconnect to your bank, FreeAgent will automatically import data from your last transaction date, so no data will be missing.
Which bank feeds can I update within FreeAgent?
The ability to update your bank feed in FreeAgent without being redirected to your bank’s website is available for the following banks from late November 2022. We plan to expand this functionality to other banks when they supply us with the technical information needed to support this functionality.
| Bank | Supported account types |
|---|---|
| Bank of Ireland (GB) | Online banking business and personal accounts |
| Bank of Scotland | Online banking business, commercial and personal accounts |
| Barclays | Online banking business, personal, corporate, and wealth accounts |
| Barclaycard | Online banking business, personal and commercial accounts |
| Cater Allen | Online banking business and personal accounts |
| Danske Bank | Online banking business and personal accounts |
| Halifax | Online banking business and personal accounts |
| Lloyds | Online banking business, commercial and personal accounts |
| MBNA | Online banking business and personal accounts |
| Mettle | E-money and bank accounts |
| Nationwide | Online banking personal accounts |
| NatWest | Online banking business and personal accounts |
| Royal Bank of Scotland | Online banking business and personal accounts |
| Santander | Online banking business and personal accounts |
| Tesco Bank | Online banking business and personal accounts |
| Tide | Business account |
| Ulster Bank | Online banking business and personal accounts |
| Zempler | Online banking business and personal accounts |
Why can’t I update my bank feed within FreeAgent?
There are a number of reasons why you might be redirected to your bank’s website to complete the 90-day update process:
- Your bank feed is not with a supported bank
- Due to Open Banking regulations, we are unable to import transactions older than 90 days without reconnecting with your bank
- Open Banking access has been revoked by your bank, e.g. your online banking login details have changed, or for security reasons
- In order for FreeAgent to comply with Open Banking technical changes, we may need you to reconnect with your bank
- You are adding a new bank account not previously connected to FreeAgent