Knowledge Base Getting Started Frequently Asked Questions

How to switch from an Apple subscription to a FreeAgent subscription

This article explains how to switch from an Apple subscription (a FreeAgent subscription that you created via the Apple App Store) to a direct FreeAgent subscription.

1. Cancel the auto-renewal of your Apple subscription

Begin by logging in to the FreeAgent mobile app using either your FreeAgent login details or Touch ID/Face ID. Select 'Settings' and then 'Subscription'. Next, tap 'Manage Subscriptions' and follow the steps for cancelling the automatic renewal of your Apple subscription.

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2. Allow your Apple subscription to expire

Your Apple subscription will need to run to the end of the billing period and expire before you can switch your subscription over to FreeAgent. If you’re unsure when your Apple subscription will expire, open the FreeAgent mobile app, navigate to 'Settings' and then 'Subscription'. Next, tap 'Manage Subscriptions' and you can view the status of your Apple subscription.

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3. Contact FreeAgent’s support team

Once your Apple subscription has expired, contact our support team and we will then switch your account over to a FreeAgent subscription.

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