This article explains how to cancel your FreeAgent subscription via the FreeAgent mobile app on iOS devices.
If you'd like to stop paying for FreeAgent for now but think you might want to use it again in the future, you can cancel your subscription. Please note that if you choose to cancel your FreeAgent subscription, you will immediately lose access to your account. However, we'll store your account data securely for one year before automatically deleting it, and you can reactivate your account at any time within one year of your cancellation date.
As per our terms of service, we are unable to offer a pro-rata refund for any remaining period of unused subscription when you cancel.
Please note that the functionality is available on iOS devices only. You’ll need full (level 8) access to your FreeAgent account to be able to cancel your subscription.
If you'd like to make changes to your FreeAgent subscription, for example to change your payment schedule or billing details, find out how to edit your FreeAgent subscription instead.
Before you start
Export or print relevant files and data
Before you cancel your FreeAgent subscription, please ensure that you log in to the desktop version and export any data that you may need to access at a later date.
You may also want to print copies of your Self Assessment tax returns, VAT returns, profit and loss reports, trial balances and balance sheet reports for future reference.
For any accounting reports in FreeAgent that don’t have a print option, you can either copy and paste the contents of the page to a spreadsheet, or print them as a PDF using your browser's print command ('Ctrl + P' if you're using a PC or 'Cmd + P' if you're using a Mac).
To save a copy of an invoice you've created in FreeAgent, navigate to the relevant invoice by selecting the ‘Work’ tab at the top of the screen and choosing ‘Invoicing’ from the drop-down menu. From the invoice, select ‘Save as PDF’ in the top-right. You will need to save each invoice individually.
Please note that cancelling your subscription does not automatically opt you out of future marketing contact from FreeAgent. To opt out of these, select the ‘Unsubscribe’ link at the bottom of any previous emails that you’ve received from FreeAgent.
How to cancel your subscription
Open the FreeAgent mobile app on your iOS device and log in using your FreeAgent login details if prompted. If you’ve accessed the app recently, you may be logged in automatically.
Tap the three-lined 'hamburger' icon at the top-left of the FreeAgent mobile app and select your business name.
Select 'My details'.
Select ‘Additional settings & password reset’ at the bottom of the screen.
This will bring up a login screen to log in to the desktop version of FreeAgent. Enter your login credentials and select ‘Log me in!’.
Once you’ve logged in, you’ll be taken to the ‘Users’ screen. Select ‘Billing’ from the drop-down menu in the top-right of the screen.
Next, scroll down and select ‘Cancel My Subscription’ at the bottom of the screen.
A warning will appear advising that the cancellation will take immediate effect and that you’ll no longer be able to log in to your FreeAgent account.
If you change your mind and you’d like your FreeAgent account to be reinstated before the data has been deleted, find out how to reinstate your FreeAgent subscription before your data is deleted.
Please note that we will not be able to recover any of your data once it has been deleted.
If you’d prefer your data to be deleted immediately, find out how to delete your FreeAgent account instead of following the steps below.
Next, select a reason for cancelling your subscription from the ‘Reason’ drop-down menu. You can enter additional information in the ‘Details’ box if you wish.
Finally, select ‘Cancel My Subscription’ to complete the process. If you no longer wish to cancel your subscription, select ‘I've changed my mind’ instead.
Please note that if you have any GoCardless mandates set up with a contact, these will be automatically cancelled when you cancel your FreeAgent subscription. If you have any bank feeds enabled, these will be automatically disabled.
If you wish to return to FreeAgent in the future after your data has been deleted, you can sign up for a new account.