How to explain a rental income refund using the FreeAgent mobile app

This article describes how to use the FreeAgent mobile app to explain rental income that has been refunded to a tenant.

Please note that:

  • you’ll need level 7 access or above to your FreeAgent account to follow the steps below
  • you’ll need to explain the bank transaction once it has been imported into your FreeAgent account via a bank feed
  • any changes you make using the FreeAgent mobile app will be reflected in the desktop version of FreeAgent

If you have received rental income from one of your tenants, find out how to record rental income for a property using the FreeAgent mobile app.

Explaining the money paid out of your bank account

Open the FreeAgent mobile app on your iOS or Android device and log in using your FreeAgent login details if prompted. If you’ve accessed the app recently, you may be logged in automatically.

Tap the three-lined 'hamburger' icon at the top-left of the FreeAgent mobile app and select 'Banking'.


Choose the relevant bank account from the list and select the transaction that relates to the rental income refund.


Select ‘Rental income refund’ from the ‘Explained as’ drop-down menu and select the property that the rental income refund relates to from the ‘Property’ drop-down menu.


Select ‘Explain transaction’ or ‘Save’ to complete the process. Find out more about how to explain bank transactions on the FreeAgent mobile app.

Did you find this article useful?