Knowledge Base Getting Started Frequently Asked Questions

Can the FreeAgent staff access my data?

We take the security and back-up of our customers' data very seriously. Therefore, Freeagent staff don’t have routine access to your account data or numbers.

You can give us access to your data if you think you’ve found a bug or we need you to check something in your account data to help resolve a support issue.

Enabling Support Access

Access the Settings area by navigating to the drop-down menu that displays your name and selecting 'Settings'.


Near the top of the page, you'll see the option 'Support Access'.


Once you've enabled access, we'll be able to access your data. You can also remove this access again at any time.

We won’t receive a notification when you enable or disable access, so if you've spotted a problem you need us to check out, please email to let us know.

Exporting Account Data

FreeAgent staff will never export a copy of your account data. To look into a support issue in more detail we might request that you do a data export from your account. With support access enabled FreeAgent staff can then access any exported data saved in your files area.

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