How to delete an invoice
This article explains how to delete an invoice that you’ve created in FreeAgent.
If you have sent an invoice to your customer and need to make any changes, you should create a credit note for the incorrect invoice, and then send a new invoice to your customer with the correct details. In FreeAgent, you can then match the credit note against the original invoice.
If you haven’t sent the invoice to your customer, or you would rather not raise a credit note, then you can follow the steps below to delete the invoice. Please note that an invoice cannot be recovered once it’s been deleted.
For information on editing an invoice, please see this article.
1. Find the invoice
Navigate to the ‘Work’ tab at the top of the screen and select ‘Invoicing’ from the drop-down menu.
Select the relevant invoice from the list.
2. Mark the invoice back to draft status
To delete the invoice, it must be in draft status. If the invoice has been marked as paid, you’ll need to remove the payment link first.
Before you remove any explanations previously explained as ‘Invoice Receipt’, please check that you don’t have invoice reminder emails set up in your account to avoid triggering any messages to your customers.
To mark an invoice back to draft status, select ‘Make Draft’ above the invoice template.
3. Delete the invoice
Once the invoice is in draft status, select ‘Delete’ in the top-right to remove the invoice from your account.
Select ‘OK’ in the pop-up window to complete the process.
A record of the invoice having been deleted will appear in your Audit Trail report.