Giving FreeAgent’s support team access to your account on mobile

This article explains how to generate a unique support code that will allow the FreeAgent support team to access your account in order to help you while using the FreeAgent mobile app.

Please note that you need to have level 7 access or above to be able to generate a support code.

If you're giving the FreeAgent support team access to your account for the first time, follow the full process outlined below. If your support access is still active, please go straight to the instructions for sharing your support code with the FreeAgent support team. If you disabled the support team’s access manually, or it’s been over 30 days since the support team last accessed your account, please follow the full process outlined below to:

• Enable FreeAgent technical support access
• Share your support code with the FreeAgent support team
• Disable FreeAgent technical support access

1. Enable FreeAgent technical support access

To access the Support access area of your account if you're logged in to FreeAgent on mobile, go to the hamburger menu and select ‘Support’.

Select ‘Support access’.

By default, the ‘Allow support access’ toggle will be set to off.

To allow FreeAgent’s support team to access your account, toggle ‘Allow support access’ to on.

Select 'Save' to complete the process and display your unique 8-digit support code.

2. Share your support code with the FreeAgent support team

Once you have turned the ‘Allow support access’ toggle to on and selected 'Save', a unique 8-digit support code will be displayed.

When prompted, please share this code with the FreeAgent support team member who is helping you. They'll then be able to access your account. Please note that the support team won’t receive a notification when you enable FreeAgent technical support access and you must share the support code in order to allow them access to your account.

The FreeAgent support team’s access to your account will automatically expire after 30 days, however if a member of our support team accesses your account, the access will expire 30 days after the last time this occurs. You can manually disable access at any time.

How to disable FreeAgent technical support access

Disabling access to your FreeAgent account

To disable the FreeAgent support team’s access to your account , begin by navigating to the Support access area of your FreeAgent account by following the instructions outlined earlier in this article.

Set ‘Allow support access’ to off.

Select 'Save' to complete the process.

If you don’t disable support access manually, it will automatically expire 30 days after the last time the support team accesses your account.