Explain bank transactions

This article describes how to explain a bank transaction that has been imported into FreeAgent through uploading a bank statement.

If you have more than one bank transaction to explain, find out how to explain multiple bank transactions in bulk.

How to find unexplained transactions

Navigate to the 'Banking' tab at the top of the screen and select 'Bank Accounts' from the drop-down menu.

Choose the relevant bank account from the list.

Unexplained bank transactions will be displayed in red in your business bank accounts in FreeAgent and can also be found in their own dedicated 'Unexplained' tab.

Any bank account that you haven't indicated is a personal account in FreeAgent is classed as a business bank account. Unexplained transactions in personal bank accounts are displayed in grey. You can explain them, but leaving them unexplained won’t impact your business accounts. However, they will be included in your Cashflow unless those bank accounts are excluded.

Sorting bank transactions alphabetically

You can sort bank transactions alphabetically in the ‘Unexplained’ and ‘For Approval’ tabs. It’s not possible to sort transactions alphabetically in the ‘All Transactions’ or ‘Manually Added’ tabs.

To do this, select the ‘Description’ header within the ‘Unexplained’ or ‘For Approval’ tab.

This will display the bank transactions in alphabetical order by description.

The alphabetical sorting will only apply to the most recent 1,000 bank transactions in the chosen tab. Sorting bank transactions in the ‘Unexplained’ tab will not sort the transactions in the ‘For Approval’ tab unless you also select the ‘Description’ header within that tab.

Please note that sorting bank transactions by selecting the ‘Date’ header in any of the tabs will override the alphabetical sorting in the ‘Unexplained’ and ‘For Approval’ tabs.

How to explain a bank transaction

When you access any of your business bank accounts in FreeAgent, you’ll see all the transactions for the current month, including unexplained transactions. You'll also see a list of unexplained bank transactions from previous months (if applicable), along with the total number of unexplained transactions in that bank account.

You can either select a month from the 'Unexplained' transactions tab and choose an entry to explain, or select one of the unexplained transactions from the main view of bank transactions for the current month.

Once you’ve selected a transaction to explain, FreeAgent will ask you to provide some information about it.

Choosing a payment type and category

Select the appropriate payment and category type for the transaction from the list of options in the ‘Type’ and ‘Category’ drop-down menus. Find out more about how to choose the appropriate type and category when explaining a bank transaction.

Entering a description and adding an attachment

Enter a description of the transaction. It can be helpful to have this detail on record in case your accountant needs more notes. 

If you have any paperwork that relates to the transaction (e.g. a receipt), you can attach a scanned copy to the explanation by selecting ‘Upload a file’ from the 'Attachment' area and following the instructions.

If you used the FreeAgent mobile app to capture an image file and save it to the Files area of your account, select 'Choose from saved files' instead and follow the instructions. Attaching an image file to an expense will remove it from the Files area of your FreeAgent account.

Select 'Explain Transaction' to complete the process. Find out how to link a bank transaction to a project.

A record of the bank transaction being explained will appear in your Audit Trail report.

Explaining similar bank transactions

When you’re explaining a transaction, FreeAgent may prompt you to explain additional unexplained transactions with similar descriptions to the same category.

You will see a notification that there are matching transactions to choose from. Select the ‘Select all matching transactions’ link to view the details of the matching transactions.

FreeAgent will automatically use the search function to filter the transactions based on a similar description and tick all the boxes next to the corresponding ‘Money In’ or ‘Money Out’ transactions, depending on the type of the original explained transaction.

Use the panel on the right-hand side to choose the relevant ‘Type’, VAT rate and ‘Category’ for the selected transactions.

Select ‘Explain [X] transactions’ to explain all the selected transactions in the same way.

Please note that it’s not possible to explain similar unexplained transactions as the following transaction types:

• 'Invoice Receipt'
• 'Bill Payment'
• 'Bill Refund'
• 'Credit Note Refund'

If you have more than one bank transaction to explain, find out how to explain multiple bank transactions in bulk.