Enable support access using a mobile browser
This article explains how to enable support access and provide a support code using the browser on your mobile device to allow FreeAgent’s support team to access your account.
You can also provide FreeAgent’s support team access to your account using the FreeAgent mobile app.
Enable support access using a browser on your mobile device
Open the browser on your mobile device, visit the FreeAgent login page (https://login.freeagent.com/login) and enter the email address and password associated with your FreeAgent account in the relevant fields.
Then, tap ‘Log in’. Read more about how to log in to FreeAgent using a mobile browser.
Once logged in, go to the settings cog in the top-right and select ‘Support access’ from the drop-down menu.
1. Allow support access
Within the ‘Support access’ tab, you can manage support access and view your support access code. By default, ‘Allow support access’ will be set to ‘No’.
To allow FreeAgent’s support team to access your account, set ‘Allow support access’ to ‘Yes’.
Select ‘Save changes’ to complete the process.
Allow bank feed access
To allow bank feed access to the support team, tap the ‘Bank feed access’ tab.
By default, ‘Allow bank feed access’ will be set to ‘No’.
To allow FreeAgent’s support team to access your bank feed(s) within your account, set ‘Allow bank feed access’ to ‘Yes’.
Please note that allowing bank feed access will also enable general access to the support team if you haven’t already allowed this.
Select ‘Save changes’ to complete the process.
2. Share your support code with the FreeAgent support team
A unique 8-digit support access code will be displayed within both tabs.
When prompted, please share this code with the FreeAgent support team member who is helping you. They'll then be able to access your account and your bank feed(s) - if you allow access to it. Please note that the support team won’t receive a notification when you enable FreeAgent technical support access and you must share the support code in order to allow them access to your account.
The FreeAgent support team’s access to your account will automatically expire after 30 days, however if a member of our support team accesses your account, the access will expire 30 days after the last time this occurs. You can manually disable access at any time.
The support team’s access to your bank feed(s) will only be valid for 14 days, unless you disable it manually.
How to disable support access
To disable the FreeAgent support team’s access to your account and bank feed(s), go to the ‘Support access’ tab, set ‘Allow support access’ to ‘No’ and select ‘Save changes’.
As well as disabling support access to your FreeAgent account, this will automatically disable the FreeAgent support team’s access to your bank feed(s).
If you don’t disable support access manually, it will automatically expire 30 days after the last time the support team accesses your account.