How to re-consent your Open Banking bank feed on the FreeAgent mobile app

This article explains how to re-consent your Open Banking bank feed on the FreeAgent mobile app. 

Please note that you won't be able to use the FreeAgent mobile app if you have an unincorporated landlord account.

To make sure your Open Banking bank feed is kept active, you’ll need to re-consent it every 90 days as part of the Open Banking standard.

The following steps to re-consent your Open Banking bank feed apply to both the iOS and Android versions of the FreeAgent mobile app. Please note that any changes you make using the FreeAgent mobile app will be reflected in the desktop version of FreeAgent. 

You can also re-consent your Open Banking bank feed on the desktop version of FreeAgent.

Getting started

When it gets close to 90 days since you last consented your Open Banking bank feed, a notification will appear in the ‘Banking’ area of the FreeAgent mobile app. Tap this notification to start the re-consent process. Alternatively, you can re-consent your Open Banking bank feed via the mobile app by following these steps:

1. Navigate to 'Bank Connections'

Tap the three-lined 'hamburger' icon at the top-left of the screen to open your 'Settings' menu. Then, select 'Bank connections'.

2. Choose a bank feed

Select the bank feed that you'd like to re-consent and tap 'Update connection'.

3. Connect to your bank

Check the connection details are correct and then select 'Connect bank account’. 

Next, you’ll be redirected to your bank's mobile app or online banking portal where you will be prompted to log in. You can log in using your details or, if you’re using your bank’s mobile app, you may be given the option to use Face ID or Touch ID (iOS) or face or fingerprint recognition (Android) to log in. 

You will then be asked to confirm which bank account(s) you would like to re-consent. If you have multiple bank feeds enabled with FreeAgent, you will be given the option to re-consent all of your bank feeds.

4. Complete the re-consent process

Once you've been redirected to your bank's mobile app or online banking portal, you’ll be prompted to complete the re-consent process. The process may differ depending on your bank, so please follow the prompts provided to complete the setup. Once the re-consent is complete, you’ll be automatically redirected back to the FreeAgent mobile app.