Why can't I see the 'Money Paid to User' or 'Money Received from User' options when explaining a bank transaction?
This article explains why you might not see the 'Money Paid to User' or 'Money Received from User' bank transaction explanation options and how you can resolve this issue.
If the bank account you use for your business has been set up as a personal bank account in FreeAgent, you won't see the ‘Money Paid to User’ or ‘Money Received from User’ options.
You also won't see the 'Money Paid to User’ or ‘Money Received from User’ options if you have a user role of 'Accountant'.
If the bank account is a personal account
If the bank account you use for your business has been set up as a personal bank account in FreeAgent, you'll need to mark it as a business account in order to gain access to the ‘Money Paid to User’ and ‘Money Received from User’ options when you explain bank transactions.
Navigate to the 'Banking' tab at the top of the screen and select 'Bank Accounts' from the drop-down menu.
Choose the relevant bank account from the list of accounts.
Select ‘Edit details’ in the top-right.
Next, untick ‘This is a personal account’ and select ‘Save changes’ at the bottom of the screen to complete the process.