Delete a credit note
This article explains how to delete a credit note in FreeAgent.
1. Find the credit note
Navigate to the ‘Work’ tab at the top of the screen and select ‘Invoicing’ from the drop-down menu.
If the credit note has been marked as refunded or applied to an invoice, you'll need to remove the payment before you can mark it back to draft and delete it. If the credit note hasn't been marked as refunded or applied to an invoice, you can mark it back to draft and delete it.
2. Remove the payment
To delete a credit note which has been marked as refunded or applied to an invoice, you’ll need to remove the payment from the credit note first.
To remove the payment, select the relevant credit note from the list of credit notes.
Select the blue payment link on the credit note beside the credit note total.
If the credit note was marked as refunded by explaining the bank transaction in the Banking area, select ‘Remove this Explanation’ in the top-right to remove the payment from the credit note.
Select 'Yes, remove the explanation' in the pop-up window to complete the process.
If the credit note was marked as refunded manually, or the bank transaction was entered manually, select ‘Delete this Entry’ in the top-right instead.
Select ‘Yes, delete the transaction’ in the pop-up window to complete the process.
If the credit note was applied against an invoice, select 'Remove payment'.
3. Mark the credit note back to draft status
Once the payment has been removed from the credit note, you need to mark it back to draft status.
To do this, select ‘Make Draft’ above the credit note template.
You can now delete the credit note.
4. Delete the credit note
Select ‘Delete’ in the top-right to delete the credit note.
Select 'Yes, delete now' in the pop-up window to complete the process.
Please note that a record of the credit note having been deleted will appear in your Audit Trail report.