This article explains why you might not see the 'Money Paid to User' or 'Money Received from User' bank transaction explanation options and how you can resolve this issue.
If you record a bank transaction that involves paying money to or from a user on your FreeAgent account, you need to select the ‘Money Paid to User’ or ‘Money Received from User’ option when you explain the transaction.
Please note that these options won't be available for a user who has been allocated the role of ‘Accountant’.
If the bank account is a personal account
If the bank account you use for your business has been set up as a personal bank account in FreeAgent, you won't see the ‘Money Paid to User’ or ‘Money Received from User’ options.
You will need to mark it as a business account in order to gain access to the ‘Money Paid to User’ and ‘Money Received from User’ options when you explain bank transactions.
To mark the bank account as a business account, navigate to the ‘Banking’ tab at the top of the screen and select 'Bank Accounts' from the drop-down menu.
Choose the relevant bank account from the list of accounts.
From the bank account screen, select ‘Edit Details’.
Next, untick ‘This is a personal account’ and select ‘Save Changes’ at the bottom of the page.