Pay off multiple credit notes with one payment

This article explains how to allocate a singe payment between multiple credit notes in FreeAgent.

If the transaction relates to a payment from a customer for invoices, read how to pay off multiple invoices with one payment instead.

Navigate to the 'Banking' tab at the top of the screen and select 'Bank Accounts' from the drop-down menu.

Choose the relevant bank account from the list of accounts and click on the transaction that will be allocated to the credit notes.

If the Guess functionality has already suggested an explanation for to the transaction, you'll need to remove the explanation first.

Next, click on ‘Adjustments’ and select ‘Split multiple items’ from the drop-down menu.

‘Bills’ will be selected by default on the page, so navigate to the drop-down menu and select ‘Credit notes'.

The page will show you a list of open and overdue (not marked as paid) credit notes to select from.

Select the checkbox next to each credit note that you want to split the transaction between. To quickly select all the credit notes on a page, tick the box that appears to the left of the ‘Due date’ column.

You'll be able to select a maximum of 100 credit notes at a time.

The blue bar will indicate the number of selected items and the total value of the selected credit notes.

If the full amount of each selected credit note is being paid from the transaction, select the ‘Apply split’ button.

If you need to adjust the amount to apply to any credit note that is being paid, select the ‘Edit split’ button.

A pop-up window will appear where you can edit the amount to allocate to each selected credit note. Once the values have been updated, select 'Apply split'.

If the total of the selected credit notes exceeds the transaction value, you'll be prompted to manually allocate the transaction to partially pay some of the credit notes.

Once you’re happy with the amount allocated to each credit notes, select ‘Apply split’.

Finally, wait for the transaction to be allocated between the credit notes. Please note that this may take a few minutes if lots of credit notes are being paid.

Once the changes have been updated, if it was successful, you'll see a banner notifying you that the desired number of credit notes have been fully paid or partially paid.

If any of the credit notes couldn't be marked as paid from the transaction, you'll see a banner notifying you that the credit note couldn't be marked as paid and signposting you to the details of why it couldn’t be explained.

When you go back to Banking, you'll see the bank transaction has been allocated between the selected credit notes.