Match a credit note to an invoice
This article shows you how to apply a credit note to an invoice (also known as ‘netting off’).
A credit note is essentially a notice of a refund. It's a way of showing a customer that they don't have to pay the full amount of an invoice.
If no money is changing hands, for example if the work was cancelled or there was a mistake on the original invoice, you need to net off the credit note and invoice by matching them up. If you haven’t already created the credit note, you can either create one from an existing invoice or create a credit note from scratch.
Please note that if the credit note and invoice are for different contacts, you'll need to manually match them together.
Navigate to the ‘Work’ tab at the top of the screen and select ‘Invoicing’ from the drop-down menu.
Click on the reference of the credit note.
Then, select ‘Apply to invoice’ from the 'Actions' drop-down menu.
If you’re looking to use the entire credit note then enter its full value. Click ‘Apply credit’ when you’re done.
The invoice and credit note are now netted off against each other and will show as settled in your account. You’ll notice that the credit note has been updated to ‘Applied against invoice’.
Similarly, the invoice you've applied the credit note to will update to 'Cancelled by credit note’.
How to match an invoice to a credit note
As well as opening a credit note to match it to an invoice, you can also open an invoice and match it to a credit note. Once you’ve opened the relevant invoice, click on the ‘Actions’ drop-down and then select ‘Apply existing credit note'.
If you’re refunding a customer
If you need to refund a customer, make sure to explain the bank transaction as ‘Type: Credit Note Refund’ when it appears in your account.
How to unmatch a credit note and invoice
To unmatch a credit note and invoice, navigate to the credit note and click on the blue invoice link.
Select 'Remove payment' in the pop-up window to complete the process.