Pay off multiple bill credit notes with one payment

This article explains how to allocate a single payment to multiple bill credit notes.

If the transaction relates to a payment to a supplier for bills, read how to pay off multiple bills with one payment instead.

Navigate to the 'Banking' tab at the top of the screen and select 'Bank Accounts' from the drop-down menu.

Choose the relevant bank account from the list of accounts and click on the transaction that will be allocated to the bill credit notes.

If the Guess functionality has already suggested an explanation for to the transaction, you'll need to remove the explanation first.

Click on ‘Adjustments’ and select ‘Split multiple items’ from the drop-down menu.

‘Invoices’ will be selected as default on this page, so navigate to the drop-down menu and select ‘Bill refunds’.

The page will then show you a list of open and overdue (not marked as paid) bill credit notes to select from.

Select the checkbox next to the bill credit note that you want to split the transaction between. To quickly select all the bill credit notes on a page, tick the box that appears to the left of the ‘Due Date’ column.

You'll be able to select a maximum of 100 bill credit notes at a time.

The blue bar will indicate the number of selected items and the total value of the selected bill credit notes.

If the full amount of each selected bill credit note is being paid from the transaction, select the ‘Apply split’ button.

If you need to adjust the amount to apply to any bill credit note that is being paid, select the ‘Edit split’ button.

If you select the ‘Edit split’ button, a pop-up window will appear where you can edit the amount to allocate to each selected bill credit note. Once the values have been updated, select 'Apply split'.

If the total of the selected bill credit notes exceeds the transaction value, you'll be prompted to manually allocate the transaction to partially pay some of the bill credit notes.

Once you’re happy with the amount allocated to each bill credit note, select ‘Apply split’.

Finally, wait for the transaction to be allocated between the bill credit notes. Please note that this may take a few minutes if lots of bill credit notes are being paid.

Once the changes have been updated, if it was successful, you'll see a banner notifying you that the desired number of bill credit notes have been fully paid or partially paid.

If any of the bill credit notes couldn't be marked as paid from the transaction, you'll see a banner notifying you that the bill credit note couldn't be marked as paid and signposting you to the details on why it was unsuccessful.

When you go back to Banking, you'll see the bank transaction has been allocated between the selected bill credit notes.