How FreeAgent handles sign-up attempts from prohibited jurisdictions
This article explains how FreeAgent handles sign-up attempts from locations that are deemed to be ‘prohibited jurisdictions’.
Prohibited jurisdictions are locations from which individual customers are not currently able to sign up to FreeAgent. These locations may be subject to sanctions or they may pose a reputational risk to FreeAgent. Some locations are prohibited to simplify FreeAgent’s regulatory compliance requirements. Automated tooling and technologies are in place within FreeAgent to help identify and block sign-up from prohibited jurisdictions.
Currently, FreeAgent deems the following locations to be prohibited jurisdictions. Therefore individuals in these locations will be unable to sign up to and use FreeAgent:
- Burkina Faso
- Democratic Republic of Congo
- North Korea
- South Africa
- South Sudan
- United Arab Emirates
Additionally, individuals in the following countries - which are all subject to comprehensive sanctions - are unable to sign in to FreeAgent:
- North Korea
As some areas of Ukraine (Crimea, Luhansk, Donetsk and other non-Ukrainian Government controlled territory such as Kherson and Zaporizhzhia) are under Russian control, we will monitor sign-up requests from Ukraine on a case-by-case basis.
Please note that the list of prohibited jurisdictions can change over time and FreeAgent will adapt its approach to handling sign-up attempts from these locations as appropriate.
If you feel that access to your account has been blocked incorrectly, please contact firstname.lastname@example.org and we will investigate the issue.