Login attempts
This article explains how to view all the login attempts made to your account in the last four weeks.
If you see a login you don't recognise, go to the Active Sessions section of your Settings page, where you can view and log out any unfamiliar sessions. If you do encounter this, we'd advise you, and any other account users, to immediately reset your password and consider setting up two-factor authentication (2FA) on your account.
Please note:
- If you are the account owner or a level 8 user, you'll see all login attempts. All other users will only be able to see their own login attempts.
- If an email address is entered incorrectly during login, or no user is associated with that email, you'll see 'Incorrect email' as the reason for the login failure. You'll also see the incorrectly entered email address under the 'Email' column.
- You won't see logins made using the FreeAgent mobile app.
- FreeAgent will temporarily disable your ability to log in if your password is entered incorrectly 15 times in a row. If you're unable to log in to your FreeAgent account, please see our troubleshooting steps for login problems.
Select 'Settings' from the drop-down menu in the top-right corner and then select 'Login Attempts'.
You'll then see all login attempts made in the past four weeks.
Temporarily disabled login
To help protect your account, FreeAgent will temporarily disable your ability to log in if your password is entered incorrectly 15 times in a row.
If your login attempts are temporarily disabled, you will be unable to log in for a maximum of 30 minutes. After 30 minutes you will be able to attempt to log in again.
If you have forgotten your account password you can reset or update it.