Login attempts

This article explains how to view all the login attempts made to your account in the last four weeks. Read our article on active sessions to find out how to view or remove any that look unfamiliar.

If you're unable to log in to your FreeAgent account, please see our troubleshooting steps for login problems.

1. Navigate to 'Settings'

Select 'Settings' from the drop-down menu in the top-right corner and then select 'Login Attempts'.

2. You'll now see all login attempts made in the past 4 weeks

I can see a login I don't recognise

If you see a login you don't recognise, go to the Active Sessions section of your Settings page, where you can view and log out any unfamiliar sessions. If you do encounter this, we'd advise you, and any other account users, to immediately reset your password and consider setting up 2-Step Verification on your account.

Who can view login attempts?

If you are the account owner or a level 8 user, you will see all login attempts. All other users will only be able to see their own login attempts.

What does 'Incorrect email' mean?

If an email address is entered incorrectly during login, or no user is associated with that email, you will see 'Incorrect email' as the reason for the login failure. You will also see the incorrectly entered email address under the 'Email' column.

Mobile logins

Please note that you won't see logins made on the mobile app at this time.

Temporarily disabled login 

To help protect your account, FreeAgent will temporarily disable your ability to log in if your password is entered incorrectly 15 times in a row.

If your login attempts are temporarily disabled, you will be unable to log in for a maximum of 30 minutes. After 30 minutes you will be able to attempt to log in again.

If you have forgotten your account password you can reset or update it.