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Preventing fraud

If you’ve been redirected to this page, it may be because we have detected possible suspicious activity on your account.

If you feel that access to your account has been blocked incorrectly, please contact our support team at support@freeagent.com and we can investigate the issue for you.

We have deployed automated tooling and technologies to help identify potentially fraudulent patterns of abuse within our systems. Where we do identify such activity, we may block access to the affected or offending account for a limited period of time.

We constantly monitor our environment to ensure that legitimate users are not blocked (these are called false-positives). If you have been redirected to this page while accessing or trying to access your FreeAgent account, it is because we have identified some strange behaviour that could be considered fraudulent or outside the pattern of normal behaviour.

It's better to be safe than sorry, so our default position in such situations is to block.

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