Set up a bank feed integration with Monzo
This article explains how to set up a bank feed integration for a Monzo business account. It also explains how to refresh the integration if a previous connection has expired or has stopped importing transactions.
Please note:
- The bank feed integration with Monzo is only available for Business Pro or Team customers.
- We are unable to provide detailed support on third-party bank feed integrations as they are developed and supported outside of FreeAgent.
- When enabling the Monzo bank feed, transactions can be backdated to a maximum of 12 months. However, if you don't do this during the setup process, transactions will only be imported from the date that the integration is activated onwards. If you need to include any historical transactions, you will need to upload these transactions manually.
Before you start
Before setting up a third-party bank feed integration, make sure that you have created a bank account in FreeAgent.
Once you’ve set up your bank account, you can choose to enable Guess, a FreeAgent feature that attempts to explain your transactions automatically, based on existing information in your FreeAgent account.
Setting up the integration
Navigate to the 'Banking' tab at the top of the screen and select 'Bank Accounts' from the drop-down menu.
Select the bank account you want to enable the feed for from the list and select ‘Enable bank feed’ in the top-right or in the ‘Bank feed’ panel.
Select ‘Monzo’ from the list of available banks.
You’ll need to give approval for FreeAgent to access:
- Your account name, number and sort code
- Your account balance
- Incoming and outgoing transactions
- Transaction explanations and bookkeeping data.
Select ‘Continue connection’ to proceed.
You’ll be directed to complete the following instructions to connect FreeAgent with Monzo via the Monzo app (you’ll need to log in to your Monzo account to complete these steps):
- Go to your Monzo business account Home screen.
- Scroll down and tap Connect accounting tool.
- Tap FreeAgent and follow the steps to log in to your FreeAgent account.
When completing the setup process for the integration, you may be prompted to select a bank account from FreeAgent that the integration will add transactions to. Please ensure you select the Monzo bank account you've added to FreeAgent to connect your Monzo account with.
Your Monzo Business Account transactions will begin to synchronise with FreeAgent within 24 hours. Monzo transactions will be imported into FreeAgent once a day.
If you encounter any issues when setting up the integration, please visit Monzo’s website.
Checking that your integration is enabled
You can check that you’ve enabled your integration successfully by navigating to Connections & Add-ons area in your FreeAgent account and selecting ‘Manage Approved Applications’. Here you’ll see all your approved applications, including any third-party bank feed integrations.
Transactions added to the wrong account
If you notice that transactions have been added to the incorrect bank account in FreeAgent by the Monzo bank feed integration, you’ll need to delete them.
You would then need to speak to Monzo's support team to see if there is a way they can help ensure the bank feed integration is connected to the required account within FreeAgent and also resend the transactions to the correct bank account. If Monzo are unable to resend your transactions to the correct account, you will need to either enter them manually or upload them from a bank statement.
Refreshing an integration
If you have set up a Monzo integration previously that has expired or has stopped importing bank transactions which are now missing from your FreeAgent account, you can refresh the connection. Please note that you’ll need to ensure that the previous integration has been removed first.
Navigate to the drop-down menu at the top-right of the screen and select ‘Connections & Add-ons’.
Select ‘Manage' in the 'Approved applications’ section.
Next, select ‘Revoke access’ from the ‘Monzo Bank Feed’ panel.
Then, navigate to the Connect accounting tool section of the Monzo app and you should see a FreeAgent tile visible on this page. Select ‘Remove’ to delete FreeAgent from your Monzo account.
Once the connection has been disconnected, follow the steps above to set up a new integration via Monzo. When setting up a new integration, make sure to select your previously linked FreeAgent account and choose the correct date from the calendar to ensure that historical transactions are imported. Please also ensure that you select the existing Monzo bank account from your FreeAgent account on this page.
If you find that transactions are still not imported after completing this process, please contact Monzo directly by tapping ‘Get help’ in the Monzo app.
Disconnect the bank feed integration
To remove the connection with Monzo, read about how to disconnect a bank feed.