How to log in to your FreeAgent account
This article explains the four methods you can use to sign in to your FreeAgent account.
If you're unable to log in to your FreeAgent account, please see our troubleshooting steps for problems logging into FreeAgent.
Option 1: via the FreeAgent login page
Visit the FreeAgent login page and enter the email address associated with your FreeAgent account and your password in the relevant fields.
If you tick the checkbox next to ‘Keep me logged in’ before logging in, you'll stay logged in for 14 days. If you use 2-Step Verification, ticking this checkbox will mean you won’t need to enter an authentication code the next time you log in to FreeAgent from this device, until your session expires.
Logging in when you have multiple FreeAgent accounts
If you have multiple FreeAgent accounts registered with the same email address and password, you will follow the same steps as above and will then be prompted to select the account you wish to access.
Option 2: via your FreeAgent URL
You can also log in to your FreeAgent account via a unique URL that includes your FreeAgent ‘subdomain’, which is normally the name of your business. The URL will follow the structure [your subdomain].freeagent.com. If you don’t know your FreeAgent subdomain, you can follow these steps to find it.
Your FreeAgent URL will take you to the login page, where you’ll be asked to enter the email address associated with your FreeAgent account and your password in the relevant fields.
Option 3: via your NatWest, Royal Bank of Scotland or Ulster Bank bank account
If you have a business current account with NatWest, Royal Bank of Scotland or Ulster Bank NI, you’ll have the option to log in to your FreeAgent account using your bank account details if you're logging in on your desktop. Just select ‘Log in with [your bank]’.
You will be redirected to your bank login page to enter your account details. Follow the remaining steps as prompted, then you will be redirected back into your FreeAgent account.
Option 4: via your Google account
If you signed up for FreeAgent using Gmail or Google Mail, you’ll have the option to log in to a single account using your Google account details. Just select ‘Sign in with Google’.
Follow the remaining steps as prompted to log in.
Temporarily disabled login
To help protect your FreeAgent account, FreeAgent will temporarily disable your ability to log in if your password is entered incorrectly 15 times in a row.
If your login attempts are temporarily disabled, you will be unable to log in for a maximum of 30 minutes. After 30 minutes you will be able to attempt to log in again. If you're unable to log in to your FreeAgent account, please see our troubleshooting steps for problems logging into FreeAgent.
If you have forgotten your FreeAgent account password you can reset or update it.