In order to make changes, you would need to remove the lock on your End of Year report by removing your signature. Please note that you can only remove this lock to make changes if you haven’t yet filed your Final Accounts or Corporation Tax return through FreeAgent.
If you’ve filed either of these through FreeAgent, you’ll no longer be able to remove this lock on your accounts. For details on your options in each of these scenarios, including when both Final Accounts and Corporation Tax returns have been filed, please see this article.
Removing your signature
To remove your signature from your End of Year report, navigate to the ‘Accounting’ tab at the top of the screen and select ‘End of Year’ from the drop-down menu.
Select ‘Remove signature’.
Select ‘OK’ in the pop-up window to complete the process.
If you’ve already submitted Final Accounts to Companies House through FreeAgent, you won’t be able to update your UTR. In this scenario, our Technical Team can update your UTR if it’s incorrect. If you need our Technical Team to update your UTR in FreeAgent, please contact our support team by selecting the blue ‘Help’ button in the bottom-right corner of the screen.
Error code 1608: incorrect UTR number
This error code is a result of HMRC not recognising your company’s Unique Tax Reference (UTR) number.
A company’s UTR is a 10-digit number that HMRC issues to all new limited companies to identify companies for all tax-related purposes. You can find your UTR by logging in to your business tax account or requesting a copy to be sent by post from HMRC.
To update your UTR in FreeAgent, first remove your signature from your End of Year report, then select 'Settings' from the drop-down menu in the top-right corner and select 'Company Details'.
Please make sure that you're using your limited company UTR and not your personal UTR or that of any other individual such as a business partner.
Please note that if you’ve already submitted Final Accounts to Companies House through FreeAgent, you won’t be able to update your UTR. In this scenario, our Technical Team can update your UTR. If you need our Technical Team to update your UTR in FreeAgent, please contact our support team by selecting the blue ‘Help’ button in the bottom-right corner of the screen.
Error code 3001: invalid information submitted
This error code is a result of something invalid being submitted to HMRC. It will usually be accompanied by another error code that provides more information on the error, for example 1608 or 3304.
Error code 3304: duplicate accounts submitted
This error code is a result of a Corporation Tax return (CT600) for this accounting period having already been submitted and accepted for filing by HMRC outside of FreeAgent. This suggests that the tax return that you’re trying to file through FreeAgent is a duplicate return.
Please note that it’s not possible to file an amended Corporation Tax return through FreeAgent. You would need to file an amended CT600 with HMRC directly. For more information, please see HMRC’s guidance.
FreeAgent is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 (register no. 799763) for the provision of account information services.
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