There can be a few other reasons for this error message. If you have full (level 8) access to your FreeAgent account, you can follow the steps below to identify and resolve the error.
1. Check that the Corporation Tax reference is correct
Select 'Settings' from the drop-down menu in the top-right corner and then select 'Company Details'.
Make sure that the ‘Corporation Tax Reference’ (also known as the COTAX reference or Company UTR) is correct. Please make sure that you're using your limited company UTR and not your personal UTR or the UTR of any other individual, such as a business partner.
If the Corporation Tax Reference is incorrect, update it with the correct number and select ‘Save Changes’. For more information on how to add or edit your business’s details, please see this article.
Please note that if you’ve already submitted Final Accounts to Companies House through FreeAgent, you won’t be able to update your UTR. In this scenario, our Technical Team can update your UTR if it’s incorrect. If you need our Technical Team to update your UTR in FreeAgent, please contact our support team by selecting the blue ‘Help’ button in the bottom-right corner of the screen.
2. Check whether you’ve previously filed Corporation Tax using the same Government Gateway credentials
If your accountant has previously filed Corporation Tax on your behalf using the credentials that you’re entering into FreeAgent, you may need to register for a newGovernment Gateway ID (HMRC online account) to file for the company yourself.
3. Check that you can log in to your HMRC online account using the Government Gateway credentials
Navigate to HMRC’s website to check if you can log in to your HMRC online account using the same Government Gateway credentials that you’re entering into FreeAgent. If you’re unable to log in, please see the following HMRC guidance.
4. Check that Corporation Tax has been enabled as a service
If you can log in to your HMRC online account, make sure that Corporation Tax has been enabled as a service. If it has, it should look similar to the image below.
If Corporation Tax hasn’t been enabled as a service, you’ll need to select ‘get online access to a tax, duty or scheme’ and follow the steps provided to add it. Please note that if you do need to do this, HMRC will send an activation code out in the post which can take up to 10 days to arrive. Once you’ve successfully enabled online filing, you’ll see a notification advising of return deadlines.
If you haven’t filed a Corporation Tax return yourself before, for example if your accountant was doing this for you previously, you may need to log in to your HMRC online account and authorise Corporation Tax as a service.
5. Check that you’re entering your Government Gateway credentials manually
When submitting your Corporation Tax return through FreeAgent, make sure that your Government Gateway credentials are being entered manually and not being auto-filled by your browser.
If any of your details are being auto-filled, you should delete the auto-filled information and enter your Government Gateway ID and password manually instead, just as you would enter it to access your HMRC online account.
If you continue to receive the error message after completing the troubleshooting steps above, please check with HMRC directly. As the error message has been sent from their system, they will need to investigate.
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