View and manage known devices on your Practice Dashboard

This article explains how to view and manage your known devices on your Practice Dashboard in FreeAgent, including related email notifications.

A ‘known device’ is a smartphone, tablet or computer that you use to log in to your Practice Dashboard in FreeAgent.

At FreeAgent, we use a number of technical and organisational measures to make sure our data is secure and to help protect you against fraudulent use of your account.

When you log in to your Practice Dashboard, a record of the device and IP address that was used to log in will be recorded.

If you then log in to your Practice Dashboard using a different device or IP address, you’ll receive an email notification alerting you of this to make sure that it was you who logged in. You can update your settings if you’d like to stop receiving these emails.

Managing known devices

Select 'Settings' from the drop-down menu below your practice name.

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Select 'Known Devices'.

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A list of devices and IP addresses that have been used to log in to your Practice Dashboard will be displayed. Please note that the location information shown is derived from the source IP address, so the accuracy of the location may vary.

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If you’d like FreeAgent to forget a particular device and IP address, so that you’ll receive an email notification the next time that device and IP address is used to log in to your account, select ‘Forget’ to the right of the relevant device/IP address.

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How to unsubscribe from the new device email notification

If you no longer want to receive an email notification each time a new device or IP address is used to log in to your Practice Dashboard, select 'Settings' from the drop-down menu below your practice name.

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Select ‘My Details’.

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Untick the ‘New login to your FreeAgent account‘ checkbox in the ‘Security Notifications’ section and select ‘Save Changes’ at the bottom of the screen to complete the process.

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If you would like to receive these email notifications in the future, tick the box and select ‘Save Changes’.

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