Switch to a NatWest, Royal Bank of Scotland, Ulster Bank or Mettle-funded FreeAgent account

If you have a business banking current account with either NatWest, Royal Bank of Scotland, Ulster Bank or Mettle, you have the option to use FreeAgent for free by transferring to a NatWest/Royal Bank of Scotland/Ulster Bank/Mettle-funded account.

Here are the answers to some frequently asked questions on this topic. 

How to switch

NatWest, Royal Bank of Scotland or Ulster Bank

First, you’ll need to ensure that details of your Natwest, Royal Bank of Scotland or Ulster Bank business current account are added to the Banking area of your FreeAgent account.

Once you've done this, you'll see a notification advising you that your account may be eligible for the funding offer with the NatWest Group. To confirm eligibility, you'll need to enable a bank feed from that bank via Open Banking against your business current account.

Once your eligibility has been verified, the footer colour at the bottom of your FreeAgent account will change, and the branding will display as either NatWest, Royal Bank of Scotland or Ulster Bank. This will indicate that your account is now funded via your bank.

Mettle

You’ll need to ensure that details of your Mettle business current account are added to the Banking area of your FreeAgent account.

There will then be two steps involved to confirm eligibility for this offer and switch your FreeAgent account to Mettle-funded.

1. Enable a Mettle bank feed

First, you’ll need to enable the bank feed connection against your Mettle account.

After 24 hours of the feed being enabled, you’ll be able to complete the switching process.

2. Complete the switching process via Radar

To complete the switching process, navigate to the Radar area of your FreeAgent account by selecting the bell icon in the top-right and then selecting ‘View Radar page’.

Screenshot 2023-08-30 at 11.17.29 copy.pngThere should be a notification listed confirming your eligibility for the free subscription offer. Select the 'Switch to a free subscription' link to complete the switch.

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If you don't see the notification within the Radar area after 24 hours of the Mettle bank feed being enabled, please email support@freeagent.com.

Once you've completed the switch, the footer of your account will display the Mettle branding to indicate that your account is now funded via Mettle.

What will change if I make the switch?

If you decide to make the switch to a NatWest, Royal Bank of Scotland, Ulster Bank or Mettle-funded account, your FreeAgent subscription will be free of charge subject to you retaining your business banking current account. 

If you’re a sole trader or in a partnership, you’ll also have the option of receiving tailored insights that include links to relevant products from trusted partners, right inside FreeAgent. These insights will always come from your data and will be personalised to your business. 

If you’re a limited company director or a partner in a limited liability partnership and you switch to a NatWest, Royal Bank of Scotland, Ulster Bank or Mettle-funded FreeAgent account, you will be agreeing to receive these tailored insights in FreeAgent and you won’t be able to opt out of them.  

Please see our Terms of Service for more information. 

If I switch will I keep my FreeAgent account data?

Yes. Everything will be the same in your account and you’ll have access to the same great features and help from our superstar support team! 

I pay for FreeAgent on a monthly basis. What will happen if I choose to switch?

When you confirm your decision to switch, your future monthly payments will be cancelled automatically.

I pay for FreeAgent annually. What will happen if I choose to switch?

You’ll receive a refund for the unused portion of your annual subscription. FreeAgent will calculate the refund amount when you go through the switching process and will show this to you before you confirm your decision to switch.

Once you’ve made the switch to a NatWest/Royal Bank of Scotland/Ulster Bank/Mettle-funded account, your refund should be processed within 5-10 days. Where possible, we will pay the refund to your original payment card. A full VAT credit note will be available in the ‘Billing’ area of your FreeAgent account.

If I switch to a NatWest/Royal Bank of Scotland/Ulster Bank/Mettle-funded account but change my mind later on, can I switch back?

Yes, our support team will be able to help you with this. Just drop them an email at support@freeagent.com.

I have a business banking current account with NatWest/Royal Bank of Scotland/Ulster Bank/Mettle and use FreeAgent through my accountant - does this information apply to me?

If you use FreeAgent through an accountant then you can’t take any direct action to switch to a NatWest,  Royal Bank of Scotland, Ulster Bank or Mettle-funded account. However, your accountant will be happy to talk to you about whether switching to NatWest, Royal Bank of Scotland, Ulster Bank or Mettle funding is right for you. 

I have a NatWest/Royal Bank of Scotland/Mettle personal bank account. Am I eligible for a free FreeAgent account?

NatWest, Royal Bank of Scotland, Ulster Bank and Mettle provide FreeAgent subscriptions to customers who have business banking current accounts. Unfortunately, the offer is not currently available to personal bank account holders.

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