Reactivate your FreeAgent account once it's cancelled

This article explains how to reactivate your FreeAgent account if you have cancelled your subscription and your data has not yet been deleted.

When you cancel your FreeAgent subscription, your data will be automatically deleted after one year, as per our privacy policy. However, if you change your mind and wish to reactivate your FreeAgent subscription, you can do so at any point during this one-year period. 

The process for doing so depends on whether you had a direct subscription to FreeAgent or your FreeAgent account was provided by your bank or accountant.

Please note that we will not be able to recover any of your data once it has been deleted.

If you had a direct subscription

If you were a ‘direct’ subscriber to FreeAgent (i.e. your FreeAgent account was not provided by your bank or accountant), you can reactivate your subscription by logging in to your FreeAgent account at any time before your data is deleted.

You will see a message confirming this during the cancellation process. Please note that you'll need full (level 8) access to your account to be able to cancel or reactivate your subscription.

When you log in to FreeAgent, you will see confirmation of the date your subscription was cancelled, along with a summary of your payment details. You will also see a message confirming the number of days left over from your previous subscription, if any. Note that any leftover days from your original subscription will be added to your new subscription.

Select ‘Reactivate my account’ to continue. If your original payment details have expired, and you don't have any leftover days from your previous subscription, you will then be prompted to enter new payment details in order to regain access to your account.

If your FreeAgent account was provided by your bank or accountant

If you had a NatWest, Royal Bank of Scotland, Ulster Bank or Mettle-funded FreeAgent account, you won’t be able to reactivate your subscription. 

Instead, you’ll need to contact our support team by selecting the blue Help button at the bottom of the screen before your data is deleted in order to reactivate your subscription. You’ll see a message explaining this during the cancellation process.

If your FreeAgent account was provided by your accountant, please contact them directly to discuss the reactivation of your FreeAgent account.