Set up a GoCardless Direct Debit mandate for your practice

How to set up a Direct Debit

You can set up your monthly Direct Debit with FreeAgent using GoCardless.

First, enter your personal details and select ‘Continue’.

Next, enter your card details and select ‘Continue’.

Then, follow the remaining steps to set up the monthly Direct Debit.

How the invoice payments work

On the 1st of the month

You’ll receive an automatically generated invoice via email which will include a link to your Practice Dashboard, so you can see which clients you’re being invoiced for. Read more about how practice billing works.

Please check your invoice amount and let us know of any discrepancies before the 4th of the month, so we can check and amend the amount if required.

On the 8th-10th of the month

FreeAgent will request the invoice amount via the GoCardless Direct Debit. You’ll be notified by email that a payment is due to be processed three working days before the charge date.

On the 16th of the month (or the following working day)

Your bank account will be debited the full amount of your invoice.

What to do if your bank details change

If your bank details change after you’ve set up the Direct Debit mandate, you’ll first need to fill in the GoCardless Direct Debit form again with your new bank details.

You’ll then need to cancel your old Direct Debit. Please note that FreeAgent is not able to make this change for you, as we don’t have access to your bank details when you set up the Direct Debit with GoCardless.

What happens if your payments are cancelled or fail

If you cancel your Direct Debit, or if the monthly Direct Debit payment fails, our accounts team will get in touch to understand why.

If we don’t hear back from you within a reasonable period of time, FreeAgent has the right to suspend your Practice Dashboard until we hear from you or you set up a new Direct Debit.