How to delete your FreeAgent account via the FreeAgent mobile app
This article explains how to permanently delete your FreeAgent account via the FreeAgent mobile app on iOS devices.
Please note that you won't be able to use the FreeAgent mobile app if you have an unincorporated landlord account.
If you choose to delete your FreeAgent account, you will immediately lose access to your account. Your data will also be scheduled for deletion seven days later and cannot be recovered after that date. As per our terms of service, we are unable to offer a pro-rata refund for any remaining period of unused subscription.
The functionality is available on iOS devices only. You’ll need full (level 8) access to your FreeAgent account to be able to delete your account.
Alternatively, you can cancel your FreeAgent subscription, which would result in you losing access to your account immediately but your data being preserved for one year before being automatically deleted. For more information, please see this article instead. This option also allows you to reactivate your account within one year of the cancellation date.
Before you start
Before you delete your FreeAgent account, please ensure that you log in to the desktop version and export any data that you may need to access at a later date.
For any accounting reports in FreeAgent that don’t have a print option, you can either copy and paste the contents of the page to a spreadsheet, or print them as a PDF using your browser's print command ('Ctrl + P' if you're using a PC or 'Cmd + P' if you're using a Mac).
To save a copy of an invoice you've created in FreeAgent, navigate to the relevant invoice by selecting the ‘Work’ tab at the top of the screen and choosing ‘Invoicing’ from the drop-down menu. From the invoice, select ‘Save as PDF’ in the top-right. You will need to save each invoice individually.
Tap the three-lined 'hamburger' icon at the top-left of the screen to open the 'Settings' menu and select ‘My Details’.
Select ‘Delete Account’ at the bottom of the screen.
This will bring up a login screen to log in to the desktop version of FreeAgent to complete the process. Enter your login credentials and select ‘Log me in!’.
Once you’ve logged in, you’ll be taken to the ‘Delete account’ screen. If you’d prefer your data to be reset to allow you to start your FreeAgent account from scratch, select ‘Reset Your Data’ instead of following the steps below.
Next, review the implications of deleting your FreeAgent account.
Tick the checkboxes to confirm that you understand the implications of deleting your FreeAgent account, then enter your password and select ‘Delete my account forever’ to complete the process.
Once you've confirmed that you want to delete your account, it will be scheduled for deletion seven days later. After that period we will not be able to recover any of your data.
FreeAgent is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 (register no. 799763) for the provision of account information services.
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