How to switch between FreeAgent accounts in the FreeAgent mobile app

This article explains how to add multiple FreeAgent accounts to your mobile device and how to switch between them in the FreeAgent mobile app. It also explains how to remove an account from your device and how to log out of multiple FreeAgent accounts at once.

Please note that you won't be able to use the FreeAgent mobile app if you have an unincorporated landlord account.

1. Log in to the FreeAgent mobile app

Begin by opening the FreeAgent mobile app on your iOS or Android device and entering your FreeAgent login details in the relevant fields. You can also log in to the FreeAgent mobile app on an iOS device using Touch ID or Face ID, on an Android device using fingerprint or face recognition or on either device using your bank credentials if you bank with NatWest, Royal Bank of Scotland or Ulster Bank NI.

If you have multiple FreeAgent accounts associated with the email address and password you entered, you’ll be prompted to select the account that you’d like to access.

If you've enabled 2-Step Verification in your FreeAgent account, you'll then be prompted to enter a verification code.

2. Add an additional FreeAgent account to your mobile device

Once you’re logged in, you can add another account to the FreeAgent mobile app by tapping the three-lined hamburger menu icon in the top-left corner and then ‘Switch or log out’.

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Next, tap ‘Add an account’.

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You’ll then be prompted to log in using your email address and password, or you can log in with your bank credentials if applicable.

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If you have multiple FreeAgent accounts associated with the email address you entered, you’ll be prompted to select an account to add. Please note that you can only add one account at a time.

If you've enabled 2-Step Verification in your FreeAgent account, you'll be prompted to enter a verification code.

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Once you’ve selected an account to add, you’ll be logged into that account.

Repeat this process for each FreeAgent account you want to add.

Switching between accounts

If you’d like to switch from one FreeAgent account that you’re logged into to another account that you’ve added to your FreeAgent mobile app, select the three-lined hamburger menu icon in the top-left corner of the FreeAgent mobile app and select ‘Switch or log out’.

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You’ll see a list of FreeAgent accounts that have been added to your device. The account at the top of the list will be the account you’re currently logged in to, followed by the additional accounts.

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You can switch to any account on the list by tapping on the business name.

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Once you’ve selected an account, you’ll be taken to the home screen for the account automatically.

Removing an account from your mobile device

If you no longer need to access a FreeAgent account that you’ve added to your mobile device, you can remove it. Please note that removing an account only removes it from your mobile device and does not remove any of your data. You’ll need to follow additional steps to delete your FreeAgent account and data.

To remove an account, select the three-lined hamburger menu icon in the top-left corner of the FreeAgent mobile app and select ‘Switch or log out’.

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Tap the ‘X’ to the right-hand side of the FreeAgent account name that you’d like to remove.

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Next, tap ‘Remove’ to confirm that you're happy to remove this FreeAgent account from your device. Please note that you can add the account again in the future.

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Logging out of all FreeAgent accounts on your device

To log out of all FreeAgent accounts on your mobile device, select the three-lined hamburger menu icon in the top-left corner of the FreeAgent mobile app and select ‘Switch or log out’.

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Tap ‘Log out from all accounts’.

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Select ‘Log out all accounts’ to complete the process. Please note that once you complete this action you’ll need to log in to all accounts again on the FreeAgent mobile app.

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